Trade Login

Product Categories

Terms & Conditions

Shipping & Returns

 

Postage & Packaging

We at Autoworld are committed to ensuring you receive your order as promptly as possible. Once the order is received by us we will endeavour to have it despatched to you to the stated address within 2-3 working days. We use The Royal Mail Recorded Delivery postal service to UK addresses.

A delivery charge will be charged for each individual delivery. This will be charged at time of order, depending on weight.

Unfortunately it is not possible to have items sent to an address other than the billing address.

Upon receipt of your order, an e-mail confirmation will be sent to the e-mail address provided. Please keep this e-mail safe, as it contains your order reference number which you may need at a later date.

Availability and Despatch

We always aim to have all items in stock, however occasionally some items may be temporarily out of stock.

If the product is out of stock you will not be able to purchase the item but you can fill in the online enquiry form about the item availability. Please include the product name.

If an item has sold out between our scheduled stock update, and an order has just been placed, then we will contact you and advise you of the next available delivery date or provide a refund.

Late or Damaged Packages

We endeavour to ensure that your parcel is not delayed, however occasionally problems do occur with Royal Mail. You should receive your order within 5 working days, however if your order does not arrive within this period of time please e-mail us at Autoworld or use our online enquiry form.

Please remember to include you order reference number in all correspondence.

If the parcel arrives damaged in any way we should be notified within 24hrs to Autoworld or by telephone on 01604 716 555.

Customer Returns

We at Autoworld hope that you will be 100% satisfied with your purchase. However, we will happily exchange an item or refund the value of goods sold, if your purchase does not meet your expectations, under the following conditions:

  • Return of goods must be claimed within 7 days of delivery to you.
  • A valid receipt (original or copy) must be enclosed for all returns.
  • Goods for exchange or return must be in "as sold" condition, unused and unaltered.
  • Goods should be returned by registered post at the customer's expense (please retain a proof of posting).

For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your Returns Authorisation is included with the items returned

Please e-mail us at Autoworld or fill in our online enquiry form before sending the goods, to advise us of the product for return, the purchase date and reference number.

Please read this carefully. By accessing this web site you are agreeing to the terms and conditions that appear below. If you have any comments or questions, please contact us at Autoworld 01604 716 555

Introduction

In making use of the web site you agree to abide by any and all of the following terms and conditions governing use of the web site ("Acceptable Use Policy"). No charge is made by Autoworld for your use of the web site, though you should be aware that local telephone call charges at rates as publicised by your telephone operator may apply. We hold no responsibility for charges incurred when calling our telephone number. Mobile telephone charges can vary, and so it is your responsibility to check how much your call charges will cost.

Acceptable Use Policy

You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any content uploaded or distributed or stored by you does not infringe the rights of others.

All material on the web site and any material sent to you by e-mail or any other form ("the content") belongs to us or our licensors. You may retrieve and display content from the web site on a computer screen, print individual pages on paper, photocopy and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal, non-commercial use.

Except as specifically stated in these terms, you may not do any of the following without prior written permission from us:

  • Reproduce, modify or in any way domestically or commercially exploit any of the content;
  • Redistribute any of the content (including by using it as part of any library, archive or similar service);
  • Remove the copyright or trademark notice(s) from any copies of content made in accordance with these terms;
  • Create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Requests to republish, redistribute or link to content should be addressed to Autoworld

You agree not to:

  • Impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications;
  • Modify, access or make available data stored on a computer device which you have accessed through our network, when either the owner of the data, computer or device has taken steps to prevent you from doing this or the owner has expressed a wish that you do not do this;
  • Make available or upload files that contain software or other material, data or information not owned or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;
  • Damage, interfere with or disrupt access to the web site or do anything which may interrupt or impair their functionality;
  • Save as authorised in these terms, make any commercial or business use of the web site or resell or commercially benefit from any part or aspect of the web site;
  • Publish, post, distribute, disseminate or otherwise transmit defamatory, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
  • Threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
  • Make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "trojan horses", "worms" or any other harmful software;
  • Falsify the true ownership of software or other material or information contained in files made available via the web site;
  • Obtain or attempt to obtain unauthorised access, through whatever means, to the web site, other services or computer systems or areas of our or any of our partners networks which are identified as restricted;
  • Set up links to the web site, except to the home page of Autoworld without express written permission from the webmasters.

We retain the absolute right to prevent you accessing the web site, without prejudice to any of our accrued rights, where we in our sole discretion consider that you are contravening our Acceptable Use Policy or any other aspect of these terms.

Registration

Where the web site requires that you register in order to use it, you are obliged to provide accurate and complete registration information. It is your responsibility to update and maintain any changes to that information (including your e-mail address) by altering your details as appropriate.

  • Any other person sharing your user name and password;
  • Access through a single user name and password being made available to multiple users on a network.

When you register to use the web site, you will be obliged to click on an icon indicating that you have read, understood and accepted these terms and conditions. You will not be allowed to register unless you indicate your acceptance of these terms and any other terms and conditions that may apply.

E-mail Policy

We will not respond unless required to do so by law to any electronic mail ("e-mail") which contains threatening, abusive, malicious, pornographic, obscene, defamatory or otherwise illegal or inappropriate material. We reserve the right to take such action as we in our sole discretion deem fit in respect of such material.

Unless you indicate to the contrary all e-mails received will be taken to be submitted, where appropriate, for publication, free of charge. If we decide to publish an e-mail from you on the web site we will incur no liability to you by doing so.

Where appropriate we will endeavour to respond to e-mails with 2 days of receipt, but we cannot and do not guarantee to respond to e-mails. E-mails will generally be stored for 12 months after which time they will automatically be deleted. An e-mail sent to the incorrect destination is liable to be deleted immediately and if you are unsure of the correct destination for your e-mail please contact info@autoworldcarparts.com

Liabilities

You agree that we have no control over third party content and information which can be accessed using the web site and that we do not examine or edit the use to which you or others put the web site or the nature of the content or information being accessed and that we are excluded from all liability of any kind arising from such content or information.

You furthermore agree to indemnify us in the manner set out below in these terms in relation to your use in any way of the web site.

We reserve the right to remove any information/material we deem to be in breach of any of these terms without notice, and without prejudice to any other accrued rights, and/or to make available such information/material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.

We take all such steps as are reasonably necessary to provide a fast and reliable service, but exclude to the fullest extent permitted by law any liability for the security of the services on the web site or for any disruption of the web site however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems.

We provide the web site on an "as is" basis and make no representations or warranties of any kind as to the web site or the content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the web site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Indemnity

You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the web site and/or a breach of the Acceptable Use Policy and/or any of these terms.

Software and Security

We are not responsible for any technical or other issues that may arise if you download software from external third party web site (e.g. Acrobat Reader) or upgrade your browser software to enhance your usage of the web site.

Changes to these Terms and Conditions

We reserve the right to make changes to any part of the web site. Due to our policy of updating and improving the web site, it may therefore be necessary to change these terms.

In the event that we change the terms, we will notify you by providing a clear link within the relevant web site to the detailed changes. If you use the web site after we have published or notified you of the changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by them, you should not use the web site.

Advertising and Sponsorship

The web site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the web site complies with applicable laws, codes and regulations. We exclude to the fullest extent permitted by law any responsibility for any error or inaccuracy appearing in any advertising or sponsorship material.

Please refer to our privacy policy for the use of cookies in relation to targeting potential advertisers.

Termination

We may terminate the provision of the web site or restrict your access to them without any prior notice to you where (by way of example and without limitation):

  • there is a regulatory or statutory change limiting our ability to provide the web site;
  • any event beyond our reasonable control prevents us from continuing to provide the web site (for example, without limitation, technical difficulties, capacity problems and communications failures);
  • we consider in our sole discretion that you are abusing the services provided by the web site or are otherwise acting in breach of these terms.

As this is a shared service with other users, you agree that if the demand for the services provided by the web site is in excess of our ability to meet the capacity, we may either share the capacity among all users or we may give you notice by e-mail that the provision of the web site will terminate. Any such termination will not affect your accrued liabilities incurred prior to any such termination.

Additional Services

These terms shall be governed by and interpreted in accordance with English law and you irrevocably agree that the courts of England and Wales shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms.

For our exclusive benefit, we shall retain the right to bring proceedings as to the substance of the matter in the courts of your country of residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.

Choice of Law and Jurisdiction

Your dealings with any third parties, in particular advertisers and/or merchants, through the services provided by the web site and any terms, conditions, warranties or representations with such third parties are solely between you and such third party. You agree that we are not liable for such dealings, and you agree to indemnify us in the manner referred to above in these terms in relation to such dealings.

General

You may not assign, sub-license or otherwise transfer any of your rights under these terms. If any part of these terms and conditions is found to be invalid by any court having competent jurisdiction the validity of the remaining terms will be unaffected. If either party does not exercise any right or remedy under these terms, this will not be taken to mean that they have been waived.

Web Design

Please contact Crushed Ice

Contact

If you have any queries concerning any part of these terms and the privacy and e-mail policies contained in them, please contact us at Autoworld

Data Protection

Autoworld will only use any personal data collected during your use of this web site in accordance with current UK data protection legislation. Contact if you wish to enquire about our privacy policy.

PRIVACY POLICY

At Autoworld we are committed to maintaining your privacy.

We operate a policy devoted to strict customer confidentiality at all times. The company is registered under the Data Protection Act 1998 (the Act). If we make any changes to this Privacy Policy we will immediately notify you by updating this statement on our websites.

Information Collected

We collect information from our users in a variety of ways, including but not limited to, visits to our site, via online registration, feedback and ordering forms, by e-mail, fax and post. We may ask you for your name, address, telephone number, fax number and e-mail address and/or any additional information if you wish to provide this voluntarily. You can always refuse to supply us with your personal information, but it may prevent you from accessing certain features or from engaging in certain Site related activities.

How do we use the information we have?

We collect information for the purposes of:

1. Personalising your experience on our Site
2. Improving our Site functions and features
3. Improving Customer Service both online and offline
4. Administering content, promotions, surveys or any other Site features
5. Supplying information about our products or services when requested
6. Answering any questions or queries
7. Fulfilling orders
8. Providing a first class, confidential and effective service

We may also use the information to keep you informed by post, e-mail or other available channels of features, services, products, promotions and special offers from us. We may sometimes use the information we collect to let you know about important functionality changes to our websites. If you prefer us not to provide you with any of this information, please let us know by emailing us at sales@autoworldcarparts.com.

Disclosing the information we have

Customer information is always treated as strictly confidential. We will not disclose it to any third party (other than an affiliated company of Autoworld) without the express permission of the customer except:
  • As required by law.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may pass non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.

In the unlikely event that information about you is transferred outside the European Economic Area we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Links to other websites

Our website has a number of links to other websites. We have no control over their content and are therefore not responsible for their privacy practices. We never disclose personal information to sites linked to our website. This privacy policy applies solely to Autoworld and information collected by us.

Security of information we have

Any information collected by us is collected and processed in accordance with the UK's Data Protection laws. We aim to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We take all reasonable precautions to protect all personal data that you may input via our websites, however, we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.

Removing your details

You may at any time have your details removed from our database. Simply email your request to us at sales@autoworldcarparts.com. We will then ensure that your details are removed as soon as practicable.

The Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Customer information

By using our websites, you consent to the information you give us being processed for any of the purposes we have explained above except where we have received your email message through the email address sales@autoworldcarparts.com.

Cookies

Our Site may use "cookies" to enhance your experience of our Site. Your web browser may place cookies on your hard drive for record-keeping purposes and sometimes to track information about your use. You may choose to set your web browser to refuse cookies from our Site, or to alert you when cookies are being sent. If however you choose to refuse these cookies, you may not be able to access or engage features or functions of the Site as intended.

Feedback

If you have any comments, queries or complaints relating to our Privacy Policy, please email us at sales@autoworldcarparts.com.
LiveZilla Live Help
Alfa Romeo Audi BMW Citroen Daewoo Fiat Ford Honda Hyundai Isuzu Jaguar Jeep Kia Land Rover Lexus Mazda Mercedes Mini Mitsubishi Nissan Renault Saab Seat Skoda Subaru Suzuki Toyota Vauxhall Volvo VW
Alcosense Autotek
Cabin Filters David's Isopon P38 Filler